Terms & Conditions

Terms Of Use

A Personal Message

Thank you for visiting SuperFastPOD. We’ve had lots of fun creating SuperFastPOD for you and we hope you’ve had a great experience on our website and are completely happy, but if not please tell us.

Now The Legal Bit

1: Introduction
2: Trading details
3: Ordering from us
4: Supply and pricing of goods

5: Delivery
6: Changing or cancelling an order
7: Returns and refunds
8: Your privacy and security

9: Use of the Website
10: Offers and Promotions
11: Live Chat Users
12: General

1. Introduction

These terms and conditions (the “Terms”) set out your rights and obligations, and those of SuperFastPOD.com (“we” or “us”), in relation to this website, www.SuperFastPOD.com, any SuperFastPOD application that you access (the “App”) and any products, services and material of any kind available through the Site, the App or us (the “Services”).

We are a company registered in England and Wales under registration number 9594455 under the name Sole Juice Ltd; the address of our registered office is Unit 15 Aspen Court, Centurion Business Park, Bessemer Way, Rotherham, S60 1FB, United Kingdom, and our VAT registration number is GB 218 3010 50.

When we refer to “SuperFastPOD, or SuperFastPOD.com” in these Terms, we mean us, the Site, the Website, the App and/or the Services, according to the context.

By registering with SuperFastPOD, you accept that you are entering into a contract with us under these Terms. People who register with SuperFastPOD establish an “Account” and become “Users”. Visitors to SuperFastPOD who do not register with SuperFastPOD, but who nevertheless use the Site or download the App, affirm that they are bound by these Terms each time they access the site, or the App.

If you do not agree to these Terms, you must not use this Website or the App.

You should be aware that these Terms may change from time to time in accordance with section 11 below.
You will be able to access some areas of the Website without registering your details with us. Other areas, and the opportunity to place orders with us, are only open to you if you register.

2. Trading details

Whenever you buy a product through the Website or the App, you will be lawfully contracting with Sole Juice Ltd, a limited liability company incorporated in England and Wales under company number 9594455.

3. Ordering from us

3.1. Product description

We use reasonable endeavours to make sure that every product on the Website is shown accurately and that prices are correct. However, due to the nature of Sublimation there may be small variations in colour, typefaces and/or layout precision.

3.2. Placing your order

A contract for the purchase of a product is created as follows:

1. By confirming your order, you are agreeing to purchase the product you have selected
2. At this point, we take payment for your order by means of your nominated payment method
3. We will send to you a standard system email detailing your order, and other information we must provide to you

From time to time, we may reject an order for the following reasons:

a. If, unfortunately, we do not have your chosen product in stock
b. Where we cannot obtain authorisation for your payment
c. If there has been a relevant pricing or product description error
d. If your order otherwise breaches any of the requirements of these Terms
e. The use of images for a personalised product which are corrupted, unsupported technically or inadequately pixelated
f. If a personalised product you wish to order contains anything which contravenes, or appears to contravene, our Content Rules (see section 3.4 below for our Content Rules)
g. We suspect that the order has been placed fraudulently
h. It appears that the order mistakenly duplicates another order

If your order is rejected, we will contact you to confirm this and reverse the payment you have made for that order.
There are limited circumstances in which you may cancel an order after it has been made – see section 6 on this.
Please note: We may bar or prevent an individual Account, User, email address or other identifier from making purchases or otherwise interacting with us where we reasonably suspect an association with fraud or other infringements of the law.

3.3. Personalising products

SuperFastPOD aims to provide you with a fast, friendly and high-quality service. Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. It is up to you to ensure that content you have contributed for inclusion in a personalised product is correct, and (for example) is correctly spelt. As a courtesy, we may allow you to make changes to your order whilst its queued in production but not once it has been made, if it is not possible to make the change “on-screen”, then you should contact our Customer Service Team by telephone on 01709 296 366 (or +44 (0)1709 296 366 if calling from outside the UK). Our standard opening hours are 9.00am – 5.00pm (UK/London time) Monday to Friday (except Public Holidays in England). If you are uploading a photo, images should be in JPEG format. Any other formats cannot be accepted through our website. For best results, we advise that you make the image dimensions approximately 1,000 pixels for the smallest edge of your photos. We print images at 300DPI (Dots Per Inch), so if you are scanning the image we recommend you use this setting. If you try to upload a photo that has a lower resolution or image size, we will accept it, however, an on-screen warning may appear to let you know that the image may not transfer well onto the selected product.

By uploading, posting, contributing or including any content or material for a personalised product, you grant us a non-exclusive, royalty-free, irrevocable licence (including the right to grant sub-licences through multiple tiers) to use, reproduce, adapt, distribute and communicate to the public that content or material solely for the purpose of performing obligations and exercising rights under these Terms. Note that we may modify content or material in order for it to conform to SuperFastPOD production, or the requirements of the product you have ordered (such as by cropping images).

3.4. Content Rules

We do not permit personalised products to include any content or material which:

a. infringes anyone’s copyright: in particular, you must ensure that you either own the copyright, the image rights, or any other content that you wish to include on a personalised product, or that you are fully licensed by the copyright owner to distribute that image or other content for the purposes which you have submitted it to us
b. infringes any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality
c. contravenes any applicable local country or international law (including, without limitation, any criminal law) or regulation
d. is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person
e. misrepresents identity or impersonates any person
f. includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person
g. contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group
h. may harass, upset, embarrass or alarm any person
i. gives the impression that it emanates from or has been approved by us
j. advocates, promotes or assists any unlawful act

The above are our Content Rules. By using SuperFastPOD you are attesting you have read & understood these content rules, and you fully indemnify SuperFastPOD, its officers, directors, shareholders, employees and affiliates of any responsibility, or implied responsibility for your infringement of these content rules. If you are in any doubt as to your ability to conform to these rules you instructed by SuperFastPOD.com to not use the App or any software.

3.5. Ordering multiple products

When ordering multiple products as part of the same order, SuperFastPOD will endeavour to inform you on-screen as to whether they will be (or can be) all despatched on the same day or as part of the same delivery.

3.6. Payment

At SuperFastPOD, you can pay for your products using a credit card, debit card, or any other payment method which we make available to you at the time of your order.

4. Supply and pricing of products

4.1. Supply of Products

The products sold by us through our Website and the App are processed at ours, or our affiliates, production facilities.

4.2. Prices and VAT

All products listed for sale on the Website and the App will include Value Added Tax (VAT) at the prevailing rate at the checkout and said VAT rate will be applied where it isn’t included in a price listed for sale. VAT/Sales Tax will not be shown in relation to countries where this isn’t applicable.

4.3. Postage and packaging charges

For most items, prices are shown inclusive of packaging charges, but exclusive of postage charges; this is shown separately at the checkout stage before you place your order.

4.4. VAT Receipts

In most cases your order confirmation email contains all the necessary information to constitute a simplified VAT receipt in line with the HMRC guidelines. However, should you require a full VAT invoice you can request this via our contact form. Please allow up to 5 working days for a full VAT invoice to be sent.

5. Delivery

During the sales or order process, SuperFastPOD will generally notify you of the anticipated despatch dates available and the expected time frame for receiving your order; however, SuperFastPOD cannot guarantee delivery dates or times as once your order leaves it is in the hands of the service provider. We will make you aware of delivery charges (if any) before you place your order.

5.1. General despatch information

The dispatch date is the date we SEND the item you have ordered, NOT the day it will be delivered.

• Your order is likely to arrive much faster if you use a ZIP or Postcode
• In the UK you can check that you have the correct postcode by using the Royal Mail’s handy postcode finder available at www.royalmail.com/find-a-postcode SuperFastPOD is not responsible for the accuracy of the Royal Mail’s postcode finder, or any other 3rd part contractor, service provider, or supplier
• It is your responsibility to ensure that the delivery address you provide for any order you place is correct

5.2. Circumstances Beyond Our Control

Force Majeure. Neither we, nor any delivery service that we use shall be liable for any failure to perform contracted services where such failure or delay results from circumstances outside reasonable control; these circumstances include but are not limited to, adverse weather conditions (such as snow, flood, extreme winds…), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, rioting, terrorism, act of God, industrial dispute or strike.

6. Changing or cancelling an order

Before you request a change or cancellation, it is best to check the status of your order. Orders can only be changed or cancelled before production commences, not during or after.

It is best to call us if you need to cancel or change your order – dial 01709 296 366 (or +44 (0)1709 296 366 if calling from outside the UK). Please have your order number or the email address you registered with us available, so we can answer your query as quickly as possible. Emails are answered during business hours (Monday – Friday 9.00am – 5.00pm) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes requested in the email for which you must assume responsibility.

7. Returns and refunds

At SuperFastPOD, we always aim to send your products in perfect condition, however, very rarely, it is possible for a problem to arise. In the unlikely event that a product is received faulty, damaged in transit, or the wrong item was sent, you should contact us straight away to let us know of the problem. We will then advise you on whether you are eligible for a replacement or refund.

We have different rules for returns of (a) personalised products, and (b) non-personalised products – see “Returning products and issuing refunds” below.

7.1. Reporting a problem

If for any reason you are not happy with your SuperFastPOD order, please contact our Customer Service Team on 01709 296 366 (or +44 (0)1709 296 366 if calling from outside the UK), or use our contact form. You will need to quote your order number, the email address you have registered and the details of the problem with the order.

We aim to acknowledge any complaint within 1 working day and will do our best to resolve it within 5 days. We may ask you to take a photograph of the product to help us communicate with our suppliers and correct any future problems. Should it be necessary, we will then advise you how to return your item.

Please note: You should contact us within 3 days of receipt of the product if there is a manufacturing or imaging fault. We will, at our discretion consider issues raised after three days but reserve the right to refuse a refund or replacement.

7.2. Returning products and issuing refunds

Personalised products

Personalised products
Where an item is faulty, we will ask you to return it to us within three days of receipt. You can contact our Customer Service Team for our returns address. Your right to return items to us in accordance with these Terms is in addition to any other statutory rights you may have. If you are eligible for a refund, we will reimburse the price you have paid for the product(s) via the payment method you originally paid with. Alternatively, we may offer to reprint (if applicable) and resend the item free of charge. Please note it is not our policy to offer both a refund and a reprint.

Refunds cannot be given if the fault is a result of your own actions such as product misuse, or if any personalisation is misspelt, or if you have uploaded an image of a low resolution or size. Please see section 3.3, ‘Personalising products’, for more information.

Non-personalised products
You have the right to cancel your contract for the purchase of a non-personalised product please see section 6. You must return the unused non-personalised product to us within 14 days of notifying us of the cancellation and must pay the cost of returning the product to our nominated address. We will refund the purchase price you have paid for the product and its standard delivery charges (but not any expedited, tracked or other special delivery charges you may have chosen to pay) within 14 days of its return. However, if the value of the product has been reduced by any handling of it beyond what is necessary to check whether the product is as expected, we may deduct an amount to reflect that reduction in value from the sum we refund to you. Note that the value of a product may be reduced to nothing if its seal (or similar) is broken. Please follow any returns procedure for non-personalised products which we specify from time to time.

8. Privacy Policy

SuperFastPOD is committed to protecting your privacy. We promise to use the information that we collect about you in accordance with the UK Data Protection Act 1998.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

GDPR POLICY
This GDPR privacy policy notice is for this website; SuperFastPOD.com and served by Sole Juice Ltd., Unit 15 Aspen Court, Centurion Business Park, Bessemer Way, Rotherham, S60 1FB, United Kingdom, and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy, you may wish to cease viewing / using this website.

POLICY KEY DEFINITIONS

• “I”, “our”, “us”, or “we” refer to the business, Sole Juice Ltd.
• “you”, “the user” refer to the person(s) using this website.
• GDPR means General Data Protection Act.
• PECR means Privacy & Electronic Communications Regulation.
• ICO means Information Commissioner’s Office.
• Cookies mean small files stored on a user’s computer or device.

PROCESSING OF YOUR PERSONAL DATA
Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically using the following lawful bases.

• We are exempt from registration in the ICO Data Protection Register because we are only processing data for core business purposes.
• Lawful basis: Consent

The reason we use this basis: the individual has given clear consent for us to process their personal data for a specific purpose.
We process your information in the following ways: We use your company name and contact details to invoice you for goods and services provided when using the website; we use your customer order information, name and contact details to produce and ship goods to.
Data retention period: We will continue to process your information under this basis until you withdraw consent, or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties for marketing purposes, we do use service providers in order to facilitate shipping your orders, information sent to providers are only that which is necessary to deliver the order.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

YOUR INDIVIDUAL RIGHTS
Under the GDPR your rights are as follows. You can read more about your rights in detail here;

• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO www.ico.org.uk if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

DATA SECURITY PROTECTION
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

TRANSPARENT PRIVACY EXPLANATIONS
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

SPONSORED LINKS, AFFILIATE TRACKING & COMMISIONS
Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. If you have any concerns about this, we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.

EMAIL MARKETING MESSAGES AND SUBSCRIPTIONS
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third-party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons/tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences/the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.

At the time of writing this our EMS provider is; Mail Chimp. We hold the following information about you within our EMS system;

• Sign up name
• Email address
• Country
• Subscription time & date
• Subscription changed time & date

SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@superfastPOD.com or by mailing us at: Superfast POD, C/O Sole Juice Ltd., Unit 15 Aspen Court, Centurion Business Park, Bessemer Way, Rotherham, S60 1FB, UNITED KINGDOM

SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy)).

SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES
Here is a list of cookies which we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, set by Google and tracks who visits the store and from where

SECTION 8 – AGE OF CONSENT
Our website is not for use to anyone under 18. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@superfastPOD.com or by mail to: Sole Juice Ltd., Unit 15 Aspen Court, Centurion Business Park, Bessemer Way, Rotherham, S60 1FB, UNITED KINGDOM [Re: Privacy Compliance Officer]

8.1. How we use your contact information

The personal information you provide to us will include your contact and delivery details, payment information, and information about people to which you wish us to deliver products.

We will not disclose any of your personal data without your permission unless:

• we are legally obliged to do so (for example, pursuant to a court order or for the purposes of prevention or detection of crime or fraud)
• we are in negotiations with a third party for the sale or purchase of any of SuperFastPOD business, or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
• SuperFastPOD, or substantially all of its assets, is acquired by a third party, in which case personal data held by SuperFastPOD about its customers will be one of the transferred assets
• we do so to exercise rights or perform obligations under, or to enforce or apply these Terms and other agreements to which you are party, or to protect our rights, property, safety, customers, or others

Where a phone number is requested, we may use this to contact you to ensure that you are happy with the service you received, or pass on any tracking details.

8.2. Opt out

When you register on SuperFastPOD.com, you can decide to opt out of receiving any communications from us, other than that required to process your registration, or orders. At any point, you can change this preference in your account details but please allow three working days for the opt out request to be processed.

8.3. Cookies

Here is a list of cookies which we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, set by Google and tracks who visits the store and from where

8.4. Security of your Account and password

You must not share your SuperFastPOD username and password with anyone else.

We know you may use the same password for other Internet accounts, however, be assured, your SuperFastPOD password will remain encrypted on our system. If you forget your password, you can request to reset it. By requesting to reset your password an email containing a link to reset your password will be sent to the email address registered with your account. You will then be able to access your account and create a new password.

You are solely responsible for maintaining the confidentiality of your password and any other identifying information.
Please note: We are entitled to treat anything done while your Account is logged into the Website or App, or by means of an email address, phone number or other communications method associated with that Account, as having been done by you; it is up to you to maintain the security of your SuperFastPOD account.

8.5. Credit card transactions

Sole Juice Ltd is registered with the ICO for data protection purposes, however, your full card details are not recorded or stored in our database or servers. SuperFastPOD collects and stores only the final four numbers of your credit or debit card along with the expiry date and cardholder name to enable you to select that card when making future purchases. They are encrypted and are transferred securely to one or more third party payment service providers for immediate authorisation. Once we have received authorisation from the payment service provider, we confirm your order.

9. Use of the Website

9.1. Abuse of service

You agree not to use the Website or App directly or indirectly for any unlawful purpose, or to cause distress or offence to any person. You also agree not to upload, email to us or print any images or other material which might infringe our Content Rules (set out in section 3.4 above). You also confirm you will not reverse engineer any software or destabilise or attempt to destabilise the operating system or perimeters of the website or App. Cost recovery proceedings will be instigated through the courts should we detect any interference by you of our website, App or other software.

9.2. Intellectual Property

All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that appears on the Website or App is protected by SuperFastPOD or other third party copyrights, trademarks, service marks, patents or other proprietary rights and laws. “SuperFastPOD” is our registered trademark, and you agree not to display or use it in any manner without our prior and express written consent. You may use and access the Website to the extent required for the use of the Services in accordance with these Terms, and for the purpose that we make them available. You are not allowed to remove any copyright, trade mark or other intellectual property notices contained in material taken from SuperFastPOD. No-one may copy, distribute, show in public or create any derivative work from SuperFastPOD, or any of the material which is found on the Website unless properly licensed in writing by us to do so. You are not allowed to use SuperFastPOD (or to copy or use any material found on the Website) for any commercial purpose other than to conduct the purchases of product from SuperFastPOD.

No-one may use any robot, spider, scraper or other automated means to access the Website for any purpose without our prior express written permission.

9.3. Website content and service access

We have taken steps to ensure that the Website is available 24 hours a day, however, we will not be liable if for any reason the Website is unavailable at any time, or for any period.

9.4. Links

Occasionally, we may provide links to other websites or resources for your convenience. We do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third-party websites, you do so at your own risk and on your own judgement.

9.5. Liability

We use reasonable care and skill to provide the Website in accordance with our specifications for SuperFastPOD, but:

• the Services are provided “as is”
• we cannot and do not guarantee that SuperFastPOD or the Services will meet your requirements

We shall have no obligation, duty or liability whatsoever in contract, tort (including negligence, breach of statutory duty and any other tort) or otherwise, save as expressly provided in these Terms.

Nothing in these Terms excludes or restricts our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence, nor our contractual obligations in respect of products we agree to supply following our acceptance of your order in accordance with section 3.2. We are under a legal duty to supply goods which conform to our contract with the User.

We, our agents, directors, officers, shareholders, employees and subcontractors will not be liable to you or anyone else, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise:

• for any loss of revenue, data, business, anticipated savings, profits, opportunity, goodwill or reputation, or for any business interruption
• any loss or corruption of data
• any loss or damage which does not directly result from (or which exceeds that which was caused as a direct result of) our breach of this Agreement, howsoever caused or arising

Except as expressly stated elsewhere in these Terms, all representations, warranties, conditions and other terms, whether express or implied (by common law, statute, collaterally or otherwise) are hereby excluded, except in the case of fraud, or where such exclusion is not permitted by law.

We will not be liable for any failure to perform our obligations under these Terms caused by matters beyond our reasonable control.

You agree to indemnify us fully, defend and hold us, and our officers, shareholders, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Terms by you, your use of the Website or App, or anything done while your Account is logged into the Website or App.

The provisions of this section 9.5 shall survive the termination or expiry of these Terms.

9.6. Suspension

We reserve the right at any time and without notice (a) to suspend or terminate your ability to access SuperFastPOD, (b) to suspend or terminate your use of all or part of the Services and/or any then-current orders for products, and/or (c) to take technical and legal steps to stop you from using SuperFastPOD if you appear to us to be in breach of any provision of these Terms. Should we do so, you acknowledge that we shall not incur any liability to you or to any other person.

In addition, we are entitled to suspend provision of all or part of the Services at any time if we are obliged or advised to comply with an order, instruction or request of any limb of government, or any regulator, court or other competent authority.

9.7. Contact from third parties

If anyone contacts us in relation to you or your account’s use of SuperFastPOD or a transaction associated with you or your account, then you agree:

• to provide all reasonable information and assistance we may require in connection with responding to that contact
• to respond promptly and accurately to it, should we pass the message to you for a response

10. Offers and Promotions

The offers and promotions which we make available on our Website or through our App are governed by these terms and conditions.

11. Live Chat Users

We make available a third-party IM provider called Tawk to supply and support our Live Chat service which we use to handle customer enquiries in real time. If you use the Live Chat service, the user identification details you provide, and the contents of your Live Chat session are recorded. This information will be retained for up to two years and will not be shared with any other organisations.

You can request a transcript of your Live Chat session by requesting such of your advisor at the end of the session.

12. General

These Terms are intended to contain your entire agreement with us relating to the Services, the Website and the App.
If any of these Terms is found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. Our failure to act with respect to a breach of these Terms by you or others does not waive our right to act with respect to subsequent or similar breaches.

Only you and SuperFastPOD shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

We reserve the right to change these Terms from time to time and post the new version on the Website. The new version of these Terms will take effect:

• commencing 28 days after the date of posting (or such later date as we indicate in the relevant posting), if any of the changes is to an operative provision of these Terms which is capable of adversely affecting you
• immediately upon the date of posting (or such later date as we indicate in the relevant posting), if the changes are not reasonably capable of adversely affecting you – examples of which would include, without limitation, (i) changing the name of, and/or the web-address that you use to access SuperFastPOD, and (ii) the refinement of provisions that are already included or referred to in these Terms

In either case, if you do not wish to be governed by the new version of these Terms, you must cease to use the Services and SuperFastPOD. For the avoidance of doubt, we will not have any liability to you in that event.

These Terms, the Services, each order and purchase of a product shall be governed by English law.

You and we each submit to the non-exclusive jurisdiction of the English courts in relation to disputes arising in connection with these Terms, the Services and any order for or purchase of a product.

We don’t separately file the Terms entered into by Users when they register for SuperFastPOD, so please make a durable copy of these Terms by printing and/or saving a downloaded copy on your own computer.

These terms are offered in English language only.

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