Frequently Asked Questions
Taxes & Customs Duty Questions
Here’s how it works, if you order a product to be delivered in the UK by law we have to charge you a sales tax of 20% (VAT) on your order. If your order is to be delivered into Europe/USA or anywhere else then there is no sales tax to be paid.
We ship to many, many different countries and all of them have different import laws relating to customs duties, we are the same as all other print on-demand companies and sadly we have no control over government policy and any duties to pay are your responsibility. There are no duties (pre Brexit) payable on orders into Europe.
When you upload designs with us you have to acknowledge you have the legal right to use the artwork and certify you protect us for reproducing it from any wrongdoing. If someone contacts us and advises us they own the rights to the artwork we will follow our DCMA procedure located here.
All our customers acknowledge that they are either the owners of or have the legal right to use the images and designs they submit to us when creating their orders. If you feel that your IP is being infringed in anyway please complete our DMCA procedure located here.