Shipping & Production
We know many of our customers strive so hard every single day to market and sell their products, and to build a brand. As we all know that brand will live or die on feedback from customers. In this day and age people want, and expect their orders to be delivered SuperFast, and if their order is slow to arrive customers can get upset and turn to social media. We know this and we work so hard to ship all orders within 72 hours and 99% of the time we manage this.
Please see below for detailed production and shipping information.
Shipping & Production FAQ's
We aim to produce and ship all orders within 72 hours (excluding, weekends and public holidays).
Like you we can’t predict unexpected events, but to give you an example of our commitment to customer orders, in December 2018 Christmas period 100% of all orders received were produced and dispatched on time and that’s across a 100+ product range encompassing many, many thousands of orders.
SuperFast POD are part of the Sole Juice Group of companies.
Not only do we provide Global Print On-Demand Solutions & Services, Sole Juice are one of the global leaders providing sublimation products for other Shopify POD App providers located all around the world.
We also provide On-Demand Production Software, Sublimation Machinery, Print Technology and Cloud Based Production Workflow Systems, and having supplied 1000’s of systems globally. We own the technology for 3D full wrap mobile phone decoration and distribute globally through our Sublideck Brand. We also distribute Subli Glaze Sublimation Coatings, Pictaleather Faux Leather Coatings, Sublicrylic Photo Acrylic Blocks, Lumenglass and more cutting edge print solutions so you know all our products are the best quality. In addition to this, when producing your products, each product uses a specific colour profile (ICC) which we’ve written and gives you amazing colours.
Quite simply we believe we offer the best quality products on the market.
Yes, we ship globally on a daily basis.
Orders into the UK are sent next day RM24, EU orders are sent tracked and generally take 3-6 days. USA/ROW orders typically take 6-10 days to arrive. As you would expect when an order leaves us we are at the mercy of the postal system and they can affect the delivery speed, but as all our items are sent tracked you will be able to follow where they are and when they should arrive with your customer.
We are real people here at SuperFast and are always here to help. If you have any concerns please get in touch with us by emailing support@SuperFastPOD.com
We use high quality dual wall cardboard boxes for most or our packaging and there are no identifying marks whatsoever on any boxes or paperwork – your customers will not know we exist.
We use Royal Mail as our general weight shipping partner, for heavier or time definite orders we use DHL/TNT & Parcelforce. All international orders are shipped using a tracked service and for UK orders you can choose between a tracked service or a standard untracked service, over 97.3% orders sent with UK untracked arrive next day.
Yes, when an order is marked as dispatched in the system a tracking number is sent to you via email. There are no identifying information regarding SuperFast POD on any emails, paperwork or packaging an end user might receive.
We ship using a weight based shipping system and below is a detailed breakdown of our charges and product weights. In order to make it easy for our customers we list the individual shipping price per item on our product pages, we also have a downloadable price list detailing shipping costs per item.
2 kilo +
Slim Phone Cases
30×30 Cushion With Insert
Tough Phone Cases
45×45 Cushion With Insert
60×60 Cushion With Insert
30×30 Cushion Cover Only
45×45 Cushion Cover Only
60×60 Cushion Cover Only
Wooden Place Mats Single
Wooden Coasters Single
A5 Note Journal
Ring Binder Journal
Bags & Wallets
Metal Prints Landscape/Portrait
Mens 2 Fold Wallet
Metal Prints Square
Poly Tote & Poly Shopping Bags
164g & 185g